Shipping Policy

Thank you for shopping with Treasure Pulse. We are committed to providing reliable worldwide shipping and keeping our customers informed throughout the delivery process. Please read our shipping policy before placing your order.

Worldwide Shipping

We proudly ship to customers worldwide. Shipping availability, delivery times, and shipping costs may vary depending on your location and the products ordered.

Order Processing

All orders are processed once payment has been successfully received and cleared.

Orders are typically processed within 1–5 business days, although processing times may vary during busy periods, holidays, or due to supplier availability.

You will receive a shipping confirmation email with tracking information (where available) once your order has been dispatched.

Shipping Times

Estimated delivery times vary depending on the destination country, shipping carrier, customs processing, and the supplier fulfilling your order.

Please note that delivery estimates are provided as a guide only and are not guaranteed.

Multiple Shipments

As we work with multiple suppliers and fulfilment partners, your order may arrive in separate packages. This allows products to be shipped from the closest or most suitable warehouse to help reduce delivery times.

Skincare Shipping Information

Some skincare and beauty products have specific shipping requirements and delivery estimates.

For more information, please visit our Skin Care Shipping Policy page.

Fashion Shipping Information

Fashion items may have different processing and delivery times depending on the supplier.

For more information, please visit our Fashion Shipping Policy page.

Print-on-Demand Products

Some of our products are professionally printed and shipped by trusted Printify fulfilment partners.

Print-on-demand products are made to order after your purchase has been placed. Because these items are custom produced, they may require additional production time before shipping.

If your order contains both print-on-demand and standard products, they may arrive separately.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Treasure Pulse is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

We cannot be held responsible for orders shipped to an incorrect address provided by the customer.

Delayed Deliveries

While we aim to deliver orders as quickly as possible, delays can occasionally occur due to:

• Customs inspections

• Weather conditions

• Public holidays

• Shipping carrier delays

• High shipping volumes

• Events outside our control

We appreciate your patience should any unexpected delays occur.

Returns

We accept returns on eligible products.

Customers are responsible for all return shipping costs unless the item received is incorrect, defective, or damaged due to our error.

Returned items must be unused, in their original condition, and include all original packaging where applicable.

Please contact our customer support team before returning any item so we can provide return instructions.

Please note that certain products, including opened skincare, cosmetics, personal care items, and custom printed products, may not be eligible for return due to hygiene or manufacturing reasons unless they arrive damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

We will work with you to resolve the issue as quickly as possible.

Lost Packages

If your tracking shows unusual delays or your package appears to be lost, please contact us and we will assist you in working with the shipping carrier where possible.

Contact Us

If you have any questions regarding shipping, delivery, or returns, please contact our customer support team through our website.

Thank you for shopping with Treasure Pulse.