Shipping Policy

Thank you for shopping with us!

We proudly ship our skincare products worldwide and work with trusted international shipping partners to ensure your order arrives safely and securely.

Processing Time

All orders are processed within 3–5 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Worldwide Shipping

We deliver to customers across the globe, including but not limited to the following regions:

Countries We Ship To

• United States
• Canada
• United Kingdom
• Australia
• New Zealand
• European Union countries (including Germany, France, Italy, Spain, Netherlands, Sweden, Denmark, Ireland, and more)
• United Arab Emirates
• Saudi Arabia
• Singapore
• Malaysia
• Japan
• South Korea
• Hong Kong
• Switzerland
• Norway
• South Africa
• Mexico
• Brazil
• Most other international destinations

If your country is not listed above, please contact us before placing your order to confirm availability.

Shipping Policies and Restrictions

While our service is global, specific destination rules and regional limits apply to certain products and shipping methods:

Global Reach

We ship to almost any country internationally, subject to local regulations and carrier availability.

Spain Restrictions

For cosmetic products:

• Shipping is limited to standard shipping only for mainland Spain
• Economy and express shipping are not available for cosmetics
• Certain postal codes are excluded, including: 35xxx, 38xxx, 51xxx, 52xxx, and 07xxx

Philippines Delivery

• Standard and economy shipping are restricted in select postal codes
• Some regions may experience extended delivery times
• In certain areas, express shipping may be required for successful delivery

Food and Supplements Restrictions

For select European destinations:

• Standard shipping does not allow food items or supplements
• These products must be shipped via economy or express shipping only

If your order is affected by any of these restrictions, we will contact you before dispatch to confirm the best available option.

Shipping Restrictions

While we aim to ship worldwide, additional restrictions may apply due to international regulations, carrier limitations, or product compliance requirements.

We are unable to ship to:

• Countries under international trade sanctions or embargoes
• Regions restricted by our shipping carriers
• P.O. Boxes or APO/FPO addresses (in some cases)
• Certain remote islands or territories with limited courier access

If your order contains restricted items for your destination, we will notify you before shipment.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Please note that delivery times are estimates only and are not guaranteed.

Order Tracking

Every order includes a secure tracking number.

Once your order has shipped, you'll receive tracking details via email so you can follow your parcel throughout its journey.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Delivery destination
• Shipping method selected
• Total order weight

Shipping charges are non-refundable once an order has been shipped.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, VAT, customs fees, or other government charges imposed by your country.

These charges are the responsibility of the customer and are not included in your order total unless otherwise stated.

We recommend checking with your local customs office for more information before placing your order.

Shipping Delays

Although we make every effort to deliver your order on time, delays can occasionally occur due to:

• Customs clearance
• Severe weather conditions
• Carrier delays
• Peak shopping seasons
• Public holidays
• Local transportation disruptions

We appreciate your patience should any unexpected delays arise.

Lost or Damaged Parcels

All eligible shipments include shipping protection.

If your parcel is lost or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist you with a resolution.

Please note that a shipment is considered lost only after the carrier has officially confirmed it following their investigation.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

We cannot be held responsible for delays, additional shipping charges, or lost parcels resulting from incorrect or incomplete address information provided at checkout.

Need Help?

If you have any questions about your order or shipping, our customer support team is here to help.

Please contact us via our Contact Us page, and we'll get back to you as soon as possible.